When we design and plan organizational change we all to often forget to pinpoint the desired behavioral changes that is needed for the change to be successful.
From an overall organizational perspective we may just be changing one system, one structure or one simple process – but in fact, the change will be translated into a myriad of changes as it is digested down through the organization and translated into everyday working life. Each individual that is impacted directly og indirectly must adapt to the change by challenging his/her existing habits and behavior.
And make no mistake: One thing is working with the conscious, rational mind in the world of strategy, planning and learning – another is working with the unconscious, habit-oriented …
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